Registration Hints
To ensure your registration is not delayed, fill out all forms completely and correctly including your signature and payment method. If the class of your choice is full, you will be placed on a waiting list and contacted about the status of your registration.
Online Registration begins first and is processed immediately on a first-come, first-serve bases. Mail, Walk-In or Fax Registration is randomly processed in a timely manner, which could take up to three working days to complete.
Mail or Walk-In accepted at Pottawatomie Community Center, 8 North Avenue and Baker Community Center, 101 S. Second Street. Fax registration to 630-513-9304.
Resident (RES)
A resident is defined as anyone residing and/or owning a business within the geographical boundaries of the St. Charles Park District who pays property taxes contributing to the District. The District reserves the right to request proof of residency.
Non-resident (NR)
A non-resident is anyone residing and/or owning a business outside the geographical boundaries and does not pay property taxes contributing to the District.
How will you know if you’re registered?
A registration confirmation will be emailed to the main contact of the household account once the registration is processed.
Staff will contact you via email or by phone* regarding your registration in the following cases:
• The class you have requested has reached its registration limit, and you were placed on the waiting list.
• Your second choice was processed.
• Your registration form is incomplete.
• Your class is being cancelled due to insufficient registration.
*For this reason, it is imperative that you provide both your email and phone number on your registration form.
What happens when you’re on the wait list?
• You will remain on the waiting list until the class begins.
• Staff will make every effort to create additional classes. You will be contacted if accommodations are successful.
Instruction
The District cannot guarantee that the instructor listed for each program will teach that class. Instructors are not allowed to let more people register than the number established by the District.
Special Needs
If you require special accommodations, such as physical assistance, to participate in a program, please indicate your needs by notifying staff at 630-513-6200 at least 2 weeks prior to the program/event start date.
Withdrawal Fees
These programs require withdrawal fees: Preschool, Baker Station, Before the Bell, Pottawatomie Camp, Traveling Teen Camp, Nature/Farm Full Day Camp, adult athletic leagues and specified trips.
What is a “Satisfaction Guarantee”?
The District is constantly striving to provide the very best recreation services for everyone. Staff will do everything they can to make sure you are satisfied!
After a participant has attended at least one class and s/he is not pleased with the activity, for just cause, s/he may do ONE of the following:
• Repeat a class at no charge
• Receive full credit that can be applied to any other program or
• Receive a full refund
A “Satisfaction Guarantee” will not apply to: adult sports leagues, food, meals, beverages, preschool, tickets acquired from third parties, entertainment, sporting events, pool daily admission fees, pool season passes, swim lessons, golf season passes, golf instruction or trips. Refunds for these activities will be governed by such rules in effect for each activity.
Refunds & Transfers
For all refunds & transfers (other than satisfaction guarantee refunds), a $4 processing fee will apply.
• After a program/event has started, a refund must be authorized by the appropriate Superintendent or designee.
• Bus trip refunds will be granted only if the vacated spot is filled.
• Full refunds will be granted if a valid physician’s written notice or proof of relocation out of the area is submitted.
• Refunds may be pro-rated based upon the remaining number of classes in a session.
• If the Park District cancels a program or activity, a full refund will be issued without a processing fee.
• Refunds must be claimed within 30 days of the first absence of the activity. A cancelled check or proof of identification may be required. Refunds will be processed in the following manner:
o If you paid by cash or check, you will receive a refund check within 15 business days after receipt of refund request.
o If you paid by credit card, the refund will be credited to your card.
• Refund and transfer policies for Preschool, Baker Station, Before the Bell, Pottawatomie Camp, Traveling Teen Camp, Nature/Farm Full Day Camp or Swim Lessons, refer to the appropriate sections within this activity guide.
• The Park District reserves the right to review and make the final decision on all refunds.
Cancellations
If a program registration does not meet the minimum established requirement, it will be cancelled one week prior to the start of the activity. Staff will make every effort to contact you. The District reserves the right to alter or change the activity offered to serve all participant needs in the best manner possible. The District reserves the right to cancel classes due to insufficient registration or causes beyond its control.
Create A Class
Do you have an idea for a class or program you would like to see offered? Better yet, do you have a special interest or talent you would like to share with others? Staff are always looking for new program ideas and instructors with creative ideas or “hidden” talents to teach or lead various recreation classes. If you have a particular interest/talent and are willing to lead activities, or if you have a suggestion for a new program, call 630-513-4335.
Age Limitations
In order to provide your child with the best possible recreational and/or learning experience, all programs are planned according to the ages listed in each activity guide. Instructors are sensitive to the needs of the individual age levels. Children must be the age listed in the brochure for each program by the date the program begins unless otherwise specified.
Age Explanation
There is a difference in how the minimum and maximum age required for an activity registration is noted in the Activity Guide as compared to Online Registration.
• Activity Guide standard minimum and maximum age reads, for example, “Ages 3-5” indicating the minimum age required first, followed by the maximum age.
• Online Registration standard minimum and maximum age reads, for example, “At least 3 but less than 6” indicating the minimum age required first, followed by ‘but less than’ the maximum age.
In the example listed above, a child five years and up to 364 days old may register for the class while a child six years old may not register, unless approved by a Recreation Supervisor.