Registration Information
Registration Hints
To ensure your registration is not delayed, fill out all forms completely and correctly including your signature and payment method. If the class of your choice is full, you will be placed on a waiting list and contacted about the status of your registration.
Online Registration begins first and is processed immediately on a first come first-serve basis. Mail, Walk-In or Fax Registration is randomly processed in a timely manner, which could take up to three working days to complete.
Mail or Walk-In accepted at Pottawatomie Community Center, 8 North Avenue and Baker Community Center, 101 S. Second Street. Fax registration to 630-513-9304.
Resident (RES)
A resident is defined as anyone residing and/or owning a business within the geographical boundaries of the St. Charles Park District who pays property taxes contributing to the District. The District reserves the right to request proof of residency.
Nonresident (NR)
A nonresident is anyone residing and/or owning a business outside the geographical boundaries and does not pay property taxes contributing to the District.
Park District Boundaries
The Park District’s boundaries are similar to those of St. Charles Township. The only area in the Township’s boundaries, not in the Park District’s boundaries, is the Sugar Ridge subdivision in South Elgin. The following areas are located outside of the St. Charles Township, but are included within the Park District’s boundaries:
East Side — Pheasant Run Trails, Pheasant Run Court and the area formally known as Pheasant Run Resort & Convention Center.
Northwest Side — The northern portion of Thornwood Subdivision in South Elgin which includes the following streets: Courtland Drive, Oakview Court, West Ellington Court, and East Ellington Court.
Southwest Side — James O. Breen Community Park South is located south of Route 38 and west of Peck Road.
How will you know if you’re registered?
A registration confirmation will be emailed to the main contact of the household account once the registration is processed.
Guest Services will contact you via email or by phone* regarding your registration in the following cases:
- The program you have requested has reached its registration limit, and you were placed on the waiting list.
- Your second choice was processed.
- Your registration form is incomplete.
- Your program is being cancelled due to insufficient registration.
*For this reason, it is imperative that you provide both your email and phone number on your registration form.
What happens when you’re on the wait list?
You will remain on the waiting list until the program begins. Guest Services staff will make every effort to create additional program offerings. You will be contacted if accommodations are successful.
Instruction
The District cannot guarantee that the instructor listed for each program will teach it. Instructors are not allowed to let more people register than the number established by the District.
Age Limitations
In order to provide the best possible recreational and/or learning experience, all programs are planned according to the ages listed. Instructors are sensitive to the needs of the individual age levels. Participants must be the age listed for each program by the date the program begins, unless otherwise specified.
Special Accommodations
The District welcomes participation in all activities by individuals with disabilities and special needs by working cooperatively with the Fox Valley Special Recreation Association. The District is committed to inclusion by providing public recreation services in the most integrated setting, providing to the maximum extent feasible for interaction between people with and without disabilities. If you or a household member has a special need or request for reasonable accommodation in accordance with the Americans With Disabilities Act, please notify staff at 630-513-6200 at least two weeks in advance of an activity start date. Please understand that failure to provide timely and appropriate notice of a special need and/or request for reasonable accommodation may result in a delay in registration. For more details, call 630-513-6200 or click here
Withdrawal Fees
These programs require withdrawal fees: Preschool, Full Day Summer Camps, Teen Camp, adult athletic leagues and specified trips.
Cancellations
If a program registration does not meet the minimum established requirement, it will be cancelled one week prior to the start of the activity. Guest Services will make every effort to contact you. The District reserves the right to alter or change the activity offered to serve all participant needs in the best manner possible. The District reserves the right to cancel programs due to insufficient registration or causes beyond its control.
Refunds & Transfers
For all refunds & transfers (other than satisfaction guarantee refunds), a $5 processing fee will apply.
- After a program/event has started, a refund must be authorized by the appropriate Superintendent or designee.
- Bus trip refunds will be granted only if the vacated spot is filled.
- Full refunds will be granted if a valid physician’s written notice or proof of relocation out of the area is submitted.
- Refunds may be pro-rated based upon the remaining number of classes in a session.
- If the Park District cancels a program or activity, a full refund will be issued without a processing fee.
- Refunds must be claimed within 30 days of the first absence of the activity. A cancelled check or proof of identification may be required. Refunds will be processed in the following manner:
- If you paid by cash or check, you will receive a refund check within 15 business days after receipt of refund request.
- If you paid by credit card, the refund will be credited to your card.
- Refund and transfer policies for Full Day Summer Camps, Preschool, Baker Station, Before the Bell and Swim Lessons, refer to the appropriate webpages for specific details or call 630-513-6200.
- The Park District reserves the right to review and make the final decision on all refunds.
What is a “Satisfaction Guarantee”?
The District is constantly striving to provide the very best recreation services for everyone. Staff will do everything they can to make sure you are satisfied!
After a participant has attended at least one class and s/he is not pleased with the activity, for just cause, s/he may do ONE of the following:
- Repeat a program at no charge
- Receive full credit that can be applied to any other program or
- Receive a full refund
A “Satisfaction Guarantee” will not apply to: adult sports leagues, food, meals, beverages, preschool, tickets acquired from third parties, entertainment, sporting events, pool daily admission fees, pool season passes, swim lessons, golf season passes, golf instruction or trips. Refunds for these activities will be governed by such rules in effect for each activity.
Financial Aid Program
To provide recreation opportunities for the St. Charles community, this program was established by the Park Board to assist economically challenged youth and families residing within the District’s boundaries. It is supported by funding partnerships with the St. Charles Park Foundation. Those who qualify may apply for up to $750 per household per year to offset the cost of registering for recreation programs or memberships. For more information: click here
Age Explanation
There is a difference in how the minimum and maximum age required for an activity registration is noted in the Activity Guide as compared to Online Registration. Activity Guide standard minimum and maximum age reads, for example, “Ages 3-5” indicating the minimum age required first, followed by the maximum age. Online Registration standard minimum and maximum age reads, for example, “At least 3 but less than 6” indicating the minimum age required first, followed by ‘but less than’ the maximum age. In this example, a child five years and up to 364 days old may register for the class while a child six years old may not register, unless approved by a Recreation Supervisor.
Create A Class
Do you have an idea for a class or program you would like to see offered? Better yet, do you have a special interest or talent you would like to share with others? The District is always looking for new program ideas and instructors with creative ideas or “hidden” talents to teach or lead various recreation classes. If you have a particular interest/talent and are willing to lead activities, or if you have a suggestion for a new program, call 630-513-6200.